[GRLUG] Dell Ubuntu Computer Issue

[Grand Rapids Linux Users Group]

Sounds to me like the drive's going bad.  Maybe do a ddrescue from the 
old drive to an external USB drive from a live environment to try to 
image as much of it as is readable.  If you can't get a warranty 
replacement, replacing NVMe drives is usually pretty easy, not terribly 
expensive, and they're usually locally available at Best Buy if you need 
a quick turnaround.

Warm Regards,
Kyle Maas



On 1/15/24 13:42, Grand Rapids Linux Users Group wrote:
> A year and a half ago I bought a Dell XPS 13 9315 pre-loaded with 
> Ubuntu 20.04 LTS.
>
> Now, when I have a problem, Dell Technical Support is telling me--over 
> and over, like a broken record--that they do not support Ubuntu and 
> that I need to contact something they think exists, "Ubuntu support." 
> The pisser is that a year ago they were perfectly willing and able to 
> help me, even walking me through some steps to restore the Dell image.
>
> Now the Dell Ubuntu Recovery Image repeatedly fails, as it tells me it 
> cannot find any disk to install the OS to. I tried a live Fedora boot 
> and Fedora was unable to mount the hard drive. It told me there was a 
> faulty superblock.
>
> I tried 'e2fsck -b 32768 /dev/nvme0n1p3' in attempt to restore the 
> superblock from the backup copy of the superblock. This resulted in:
>
>     e2tsck: Input/output error while trying to open /dev/nvme0n1p3.
>
> I got the same result when I tried one of the other "locations" (other 
> than 32768).
>
> lsblk shows: nvme0n1p3, nvme0n1p1, and nvme0n1p2.
>
> 'sudo mount -t ext4 /dev/nvme0n1p3 /ext' returns:
>
> 'mount: /mnt: special device /dev/nvme0n1p3 does not exist'
>
> To me that sounds very much like a hardware problem--probably the SDD 
> going bad--which Dell support ought to repair.
>
> Any suggestions?
>