[GRLUG] Dell Ubuntu Computer Issue

[Grand Rapids Linux Users Group]

A year and a half ago I bought a Dell XPS 13 9315 pre-loaded with Ubuntu 
20.04 LTS.

Now, when I have a problem, Dell Technical Support is telling me--over 
and over, like a broken record--that they do not support Ubuntu and that 
I need to contact something they think exists, "Ubuntu support." The 
pisser is that a year ago they were perfectly willing and able to help 
me, even walking me through some steps to restore the Dell image.

Now the Dell Ubuntu Recovery Image repeatedly fails, as it tells me it 
cannot find any disk to install the OS to. I tried a live Fedora boot 
and Fedora was unable to mount the hard drive. It told me there was a 
faulty superblock.

I tried 'e2fsck -b 32768 /dev/nvme0n1p3' in attempt to restore the 
superblock from the backup copy of the superblock. This resulted in:

     e2tsck: Input/output error while trying to open /dev/nvme0n1p3.

I got the same result when I tried one of the other "locations" (other 
than 32768).

lsblk shows: nvme0n1p3, nvme0n1p1, and nvme0n1p2.

'sudo mount -t ext4 /dev/nvme0n1p3 /ext' returns:

'mount: /mnt: special device /dev/nvme0n1p3 does not exist'

To me that sounds very much like a hardware problem--probably the SDD 
going bad--which Dell support ought to repair.

Any suggestions?

-- 
Eric Beversluis
www.ericbeversluis.com
2x Honorable Mention--Writer's Digest Contest