[GRLUG] Dell Ubuntu Computer Issue

[Grand Rapids Linux Users Group]

Except... this particular model has the SDD soldered to the motherboard, 
if my research is right.

On 1/15/24 13:50, Grand Rapids Linux Users Group wrote:
> Sounds to me like the drive's going bad.  Maybe do a ddrescue from the 
> old drive to an external USB drive from a live environment to try to 
> image as much of it as is readable.  If you can't get a warranty 
> replacement, replacing NVMe drives is usually pretty easy, not 
> terribly expensive, and they're usually locally available at Best Buy 
> if you need a quick turnaround.
>
> Warm Regards,
> Kyle Maas
>
>
>
> On 1/15/24 13:42, Grand Rapids Linux Users Group wrote:
>> A year and a half ago I bought a Dell XPS 13 9315 pre-loaded with 
>> Ubuntu 20.04 LTS.
>>
>> Now, when I have a problem, Dell Technical Support is telling 
>> me--over and over, like a broken record--that they do not support 
>> Ubuntu and that I need to contact something they think exists, 
>> "Ubuntu support." The pisser is that a year ago they were perfectly 
>> willing and able to help me, even walking me through some steps to 
>> restore the Dell image.
>>
>> Now the Dell Ubuntu Recovery Image repeatedly fails, as it tells me 
>> it cannot find any disk to install the OS to. I tried a live Fedora 
>> boot and Fedora was unable to mount the hard drive. It told me there 
>> was a faulty superblock.
>>
>> I tried 'e2fsck -b 32768 /dev/nvme0n1p3' in attempt to restore the 
>> superblock from the backup copy of the superblock. This resulted in:
>>
>>     e2tsck: Input/output error while trying to open /dev/nvme0n1p3.
>>
>> I got the same result when I tried one of the other "locations" 
>> (other than 32768).
>>
>> lsblk shows: nvme0n1p3, nvme0n1p1, and nvme0n1p2.
>>
>> 'sudo mount -t ext4 /dev/nvme0n1p3 /ext' returns:
>>
>> 'mount: /mnt: special device /dev/nvme0n1p3 does not exist'
>>
>> To me that sounds very much like a hardware problem--probably the SDD 
>> going bad--which Dell support ought to repair.
>>
>> Any suggestions?
>>
>

-- 
Eric Beversluis
www.ericbeversluis.com
2x Honorable Mention--Writer's Digest Contest