[GRLUG] OT: Telecom hell!

[Matthew Lechleider]

All of this weather lately isn't helping.

Repairs always take priority over new installs.

"Once a circuit is live and in use you get very prompt service." - I think not!




Collin Kidder wrote:
> Am 12/31/2008 12:38 PM, schrieb Michael Mol:
>   
>> On Wed, Dec 31, 2008 at 10:18 AM,<adderd at kkmfg.com>  wrote:
>>    
>>     
>>> They were supposed to come out today for an appointment too... So far no
>>> one has come. I'm not holding out much hope. What on earth do I have to do
>>> to get a tech to actually come here?!?
>>>      
>>>       
>> I can't top your story, but we did have a tech come out yesterday to
>> upgrade our DSL.  He was only a day late, but that's apparently due to
>> the outages from the weekend windstorm.
>>
>> I asked him why a T1 was so much more expensive than our DSL, and he
>> explained that one of the reasons was that there were federal mandates
>> on uptime for T1 circuits; Where the DSL guy would typically get back
>> to us on the next business day, the T1 guy gets woken up in the middle
>> of the night for service calls.
>>
>> It seems to me that if you're paying for service that you're not
>> getting, then you've got the law on your side...
>>
>>    
>>     
> Yes, if we had been able to use this circuit then that would be true. 
> Our contract states that we have something like a guarenteed 4 hour 
> response time. In fact, with another circuit I almost did have to meet a 
> tech at work at 2am. Once a circuit is live and in use you get very 
> prompt service.
>
> But this is all leading up to the actual installation of a new line. So 
> far installation is a MONTH behind. Actually, something like 33 days 
> now. That's absolutely uncalled for even if it were a normal DSL circuit.
> _______________________________________________
> grlug mailing list
> grlug at grlug.org
> http://shinobu.grlug.org/cgi-bin/mailman/listinfo/grlug
>