[GRLUG] OT: Telecom hell!

[Collin Kidder]

Am 12/31/2008 12:38 PM, schrieb Michael Mol:
> On Wed, Dec 31, 2008 at 10:18 AM,<adderd at kkmfg.com>  wrote:
>    
>> They were supposed to come out today for an appointment too... So far no
>> one has come. I'm not holding out much hope. What on earth do I have to do
>> to get a tech to actually come here?!?
>>      
>
> I can't top your story, but we did have a tech come out yesterday to
> upgrade our DSL.  He was only a day late, but that's apparently due to
> the outages from the weekend windstorm.
>
> I asked him why a T1 was so much more expensive than our DSL, and he
> explained that one of the reasons was that there were federal mandates
> on uptime for T1 circuits; Where the DSL guy would typically get back
> to us on the next business day, the T1 guy gets woken up in the middle
> of the night for service calls.
>
> It seems to me that if you're paying for service that you're not
> getting, then you've got the law on your side...
>
>    
Yes, if we had been able to use this circuit then that would be true. 
Our contract states that we have something like a guarenteed 4 hour 
response time. In fact, with another circuit I almost did have to meet a 
tech at work at 2am. Once a circuit is live and in use you get very 
prompt service.

But this is all leading up to the actual installation of a new line. So 
far installation is a MONTH behind. Actually, something like 33 days 
now. That's absolutely uncalled for even if it were a normal DSL circuit.