[GRLUG] OT: Telecom hell!

[Collin Kidder]

Well, in my experience they've never taken more than a day or so to fix 
(or at least think they've fixed) a T-1 circuit.

Am 12/31/2008 12:59 PM, schrieb Matthew Lechleider:
> All of this weather lately isn't helping.
>
> Repairs always take priority over new installs.
>
> "Once a circuit is live and in use you get very prompt service." - I think not!
>
>
>
>
> Collin Kidder wrote:
>    
>> Am 12/31/2008 12:38 PM, schrieb Michael Mol:
>>
>>      
>>> On Wed, Dec 31, 2008 at 10:18 AM,<adderd at kkmfg.com>   wrote:
>>>
>>>
>>>        
>>>> They were supposed to come out today for an appointment too... So far no
>>>> one has come. I'm not holding out much hope. What on earth do I have to do
>>>> to get a tech to actually come here?!?
>>>>
>>>>
>>>>          
>>> I can't top your story, but we did have a tech come out yesterday to
>>> upgrade our DSL.  He was only a day late, but that's apparently due to
>>> the outages from the weekend windstorm.
>>>
>>> I asked him why a T1 was so much more expensive than our DSL, and he
>>> explained that one of the reasons was that there were federal mandates
>>> on uptime for T1 circuits; Where the DSL guy would typically get back
>>> to us on the next business day, the T1 guy gets woken up in the middle
>>> of the night for service calls.
>>>
>>> It seems to me that if you're paying for service that you're not
>>> getting, then you've got the law on your side...
>>>
>>>
>>>
>>>        
>> Yes, if we had been able to use this circuit then that would be true.
>> Our contract states that we have something like a guarenteed 4 hour
>> response time. In fact, with another circuit I almost did have to meet a
>> tech at work at 2am. Once a circuit is live and in use you get very
>> prompt service.
>>
>> But this is all leading up to the actual installation of a new line. So
>> far installation is a MONTH behind. Actually, something like 33 days
>> now. That's absolutely uncalled for even if it were a normal DSL circuit.
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>>      
>
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