[GRLUG] Comcast and net neutrality
bob.kline at gmail.com
Wed Oct 24 13:02:39 EDT 2007
On 10/24/07, Michael Mol <mikemol at gmail.com> wrote:
> On 10/24/07, Bob Kline <bob.kline at gmail.com> wrote:
> > On 10/24/07, Michael Mol <mikemol at gmail.com> wrote:
> > > Another gem: A friend of mine was dropped by Comcast last week for
> > > excess usage. (He had been seeding a large number of popular
> > > torrents.) When someone else in the family called Comcast (and
> > > reportedly spoke to them very calmly), the Comcast abuse rep quickly
> > > raised his voice and began shouting.
> > >
> > > I'd heard of rude, sarcastic and obnoxious reps on tech support lines,
> > > but to have a rep shout at the customer goes beyond anything I'd heard
> > > of before.
> > >
> > > Incidentally, Comcast is losing a $170/mo+ account as a result.
> > In a way one can look at this as
> > Comcast imposing byte limits.
> > Here again, Comcast could just
> > spell it out. What is the point at
> > which they chuck you for being an
> > abuser? Is the limit averaged over
> > a day, a week, or a month?
> > But here too, a company is free
> > to turn down business. But being
> > a near monopoly, you'd think they'd
> > be required to inform people first
> > about what rules are.
> > Am I correct in saying the person
> > above was warned at least once,
> > or was he just cut off?
> He was warned once, but wasn't told what an acceptable level of usage
> was. He subsequently capped his torrent client at a lower rate.
> Presumably, it wasn't low enough.
That I've read, Comcast doesn't
want people using Bit Torrent at all.
At least that's how it's behaving.
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