[GRLUG] Comcast and net neutrality
mikemol at gmail.com
Wed Oct 24 12:57:30 EDT 2007
On 10/24/07, Bob Kline <bob.kline at gmail.com> wrote:
> On 10/24/07, Michael Mol <mikemol at gmail.com> wrote:
> > Another gem: A friend of mine was dropped by Comcast last week for
> > excess usage. (He had been seeding a large number of popular
> > torrents.) When someone else in the family called Comcast (and
> > reportedly spoke to them very calmly), the Comcast abuse rep quickly
> > raised his voice and began shouting.
> > I'd heard of rude, sarcastic and obnoxious reps on tech support lines,
> > but to have a rep shout at the customer goes beyond anything I'd heard
> > of before.
> > Incidentally, Comcast is losing a $170/mo+ account as a result.
> In a way one can look at this as
> Comcast imposing byte limits.
> Here again, Comcast could just
> spell it out. What is the point at
> which they chuck you for being an
> abuser? Is the limit averaged over
> a day, a week, or a month?
> But here too, a company is free
> to turn down business. But being
> a near monopoly, you'd think they'd
> be required to inform people first
> about what rules are.
> Am I correct in saying the person
> above was warned at least once,
> or was he just cut off?
He was warned once, but wasn't told what an acceptable level of usage
was. He subsequently capped his torrent client at a lower rate.
Presumably, it wasn't low enough.
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