[GRLUG] Dell Ubuntu Computer Issue

[Grand Rapids Linux Users Group]

Oh, and btw, I already paid Dell $332 to fix the problem before they 
started telling me they couldn't. They replaced the keyboard and the LCD 
screen and panel. Then sent it back with exactly the same I/O (keyboard, 
mouse, touchpad) lockup problem it had when I sent it in.

On 1/15/24 13:56, Eric Beversluis wrote:
> Except... this particular model has the SDD soldered to the 
> motherboard, if my research is right.
>
> On 1/15/24 13:50, Grand Rapids Linux Users Group wrote:
>> Sounds to me like the drive's going bad. Maybe do a ddrescue from the 
>> old drive to an external USB drive from a live environment to try to 
>> image as much of it as is readable.  If you can't get a warranty 
>> replacement, replacing NVMe drives is usually pretty easy, not 
>> terribly expensive, and they're usually locally available at Best Buy 
>> if you need a quick turnaround.
>>
>> Warm Regards,
>> Kyle Maas
>>
>>
>>
>> On 1/15/24 13:42, Grand Rapids Linux Users Group wrote:
>>> A year and a half ago I bought a Dell XPS 13 9315 pre-loaded with 
>>> Ubuntu 20.04 LTS.
>>>
>>> Now, when I have a problem, Dell Technical Support is telling 
>>> me--over and over, like a broken record--that they do not support 
>>> Ubuntu and that I need to contact something they think exists, 
>>> "Ubuntu support." The pisser is that a year ago they were perfectly 
>>> willing and able to help me, even walking me through some steps to 
>>> restore the Dell image.
>>>
>>> Now the Dell Ubuntu Recovery Image repeatedly fails, as it tells me 
>>> it cannot find any disk to install the OS to. I tried a live Fedora 
>>> boot and Fedora was unable to mount the hard drive. It told me there 
>>> was a faulty superblock.
>>>
>>> I tried 'e2fsck -b 32768 /dev/nvme0n1p3' in attempt to restore the 
>>> superblock from the backup copy of the superblock. This resulted in:
>>>
>>>     e2tsck: Input/output error while trying to open /dev/nvme0n1p3.
>>>
>>> I got the same result when I tried one of the other "locations" 
>>> (other than 32768).
>>>
>>> lsblk shows: nvme0n1p3, nvme0n1p1, and nvme0n1p2.
>>>
>>> 'sudo mount -t ext4 /dev/nvme0n1p3 /ext' returns:
>>>
>>> 'mount: /mnt: special device /dev/nvme0n1p3 does not exist'
>>>
>>> To me that sounds very much like a hardware problem--probably the 
>>> SDD going bad--which Dell support ought to repair.
>>>
>>> Any suggestions?
>>>
>>
>

-- 
Eric Beversluis
www.ericbeversluis.com
2x Honorable Mention--Writer's Digest Contest