[GRLUG] modem

[scott.tanner at comcast.net]

I have the Motorola SB6141 modem with Comcast Internet and the experience has not been pleasant. My download rates kept dropping to under 1Mb even though my upload rates stayed at 6Mb. My connection would drop every couple of days with a T3 timeout. I called Comcast numerous times; half of the time a reset signal would fix the issue, the other times they said the modem or router was the issue. Whenever they sent a tech out, everything would magically start working before they arrived. I picked up a modem from Comcast (Cisco based) just to troubleshoot the problem and its been working perfectly. I should put the Motorola back in and see if the problem returns, but that requires another call to Comcast to register the MAC address and I've been too lazy/busy to do it. 

Perhaps the modem I have is bad, or perhaps Comcast's support of the SB6141 is lacking (plenty of complaints on the Comcast forums). Either way, I would *hope* that a simple modem upgrade would be effortless but be prepared if its not. 

Regards, 
Scott 

----- Original Message -----

From: "Roger Roelofs" <roger.roelofs at gmail.com> 
To: "GRLUG" <grlug at grlug.org> 
Sent: Monday, August 18, 2014 3:06:37 PM 
Subject: Re: [GRLUG] modem 

If it's the same cable connector the portal will likely work fine. I 
just had a fun go-round where one access point in my house was 
connected but had never been used. The internet kind of worked but 
the tv was a lost cause. Tech support was very confused and made a 
tech come out. :-) 

On Mon, Aug 18, 2014 at 3:00 PM, Micah Rairdon <micah.rairdon at gmail.com> wrote: 
> in theory :p 
> 
> 
> On Mon, Aug 18, 2014 at 2:59 PM, Dan Taylor <grlug at darkhaven.net> wrote: 
>> 
>> On 08/18/2014 02:19 PM, Micah Rairdon wrote: 
>> > Gotta have Comcast twiddle the knobs. Call in and give them the MAC 
>> > address then the modem gets some modified version of firmware so they 
>> > can cap your speed at the mbps you're paying for. 
>> > 
>> No need to call and talk to their trained monkeys. Just plug in the new 
>> modem and the captive portal will guide you through activating it 
>> yourself. 
>> 
>> _______________________________________________ 
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> 
> 
> 
> 
> -- 
> Micah Rairdon 
> Rairdon Computer Services 
> (307) 509-0736 
> micah.rairdon at gmail.com 
> 
> _______________________________________________ 
> grlug mailing list 
> grlug at grlug.org 
> http://shinobu.grlug.org/cgi-bin/mailman/listinfo/grlug 



-- 
Roger 

Roger Roelofs 
Know what you value. 
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