[GRLUG] Comcast and net neutrality

[Michael Mol]

On 10/24/07, Bob Kline <bob.kline at gmail.com> wrote:
> On 10/24/07, Greg Folkert <greg at gregfolkert.net> wrote:
> > On Wed, 2007-10-24 at 10:21 -0400, Judith Alta wrote:
> > I've spent about 25 hours chasing down a Operation Phone Number, its
> > invalid, I got another one, its the "long distance" number for the toll
> > free support line. Which then gives me the first invalid number.
> >
> > Sending to Comcast is a serious PITA. Getting REAL people on the phone
> > to resolve these issue are IMPOSSIBLE.
>
>
>
>  Typical monopoly behavior.  Big companies
> with monopolies usually don't care whether
> people live or die on an individual basis.  If
> they detect they are losing business by,  say,
> the thousands of customers,  they might
> wake up and see what's going on.  Otherwise
> they just accept a certain amount of churn,
> and seem to assume that if you're calling
> you're a trouble maker anyway.
>
> I've gotten Comcast people on the phone
> now and then,  and they are often snotty has
> hell.  And you'll rarely get beyond "power cycle
> your machine."  Say that's not the problem and
> you'll get "well,  if you don't want us to help you
> we have other calls waiting."
>
> Just make sure you get your bill paid on time.
>
>     -Bob

Another gem: A friend of mine was dropped by Comcast last week for
excess usage. (He had been seeding a large number of popular
torrents.)  When someone else in the family called Comcast (and
reportedly spoke to them very calmly), the Comcast abuse rep quickly
raised his voice and began shouting.

I'd heard of rude, sarcastic and obnoxious reps on tech support lines,
but to have a rep shout at the customer goes beyond anything I'd heard
of before.

Incidentally, Comcast is losing a $170/mo+ account as a result.

-- 
:wq