<br><br><p><DEFANGED_div><DEFANGED_span class="gmail_quote">On 10/24/07, <b class="gmail_sendername">Michael Mol</b> <<a href="mailto:mikemol@gmail.com">mikemol@gmail.com</a>> wrote:</DEFANGED_span><blockquote class="gmail_quote" DEFANGED_style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
On 10/24/07, Bob Kline <<a href="mailto:bob.kline@gmail.com">bob.kline@gmail.com</a>> wrote:<br>> On 10/24/07, Greg Folkert <<a href="mailto:greg@gregfolkert.net">greg@gregfolkert.net</a>> wrote:<br>> > On Wed, 2007-10-24 at 10:21 -0400, Judith Alta wrote:
<br>> > I've spent about 25 hours chasing down a Operation Phone Number, its<br>> > invalid, I got another one, its the "long distance" number for the toll<br>> > free support line. Which then gives me the first invalid number.
<br>> ><br>> > Sending to Comcast is a serious PITA. Getting REAL people on the phone<br>> > to resolve these issue are IMPOSSIBLE.<br>><br>><br>><br>> Typical monopoly behavior. Big companies
<br>> with monopolies usually don't care whether<br>> people live or die on an individual basis. If<br>> they detect they are losing business by, say,<br>> the thousands of customers, they might<br>> wake up and see what's going on. Otherwise
<br>> they just accept a certain amount of churn,<br>> and seem to assume that if you're calling<br>> you're a trouble maker anyway.<br>><br>> I've gotten Comcast people on the phone<br>> now and then, and they are often snotty has
<br>> hell. And you'll rarely get beyond "power cycle<br>> your machine." Say that's not the problem and<br>> you'll get "well, if you don't want us to help you<br>> we have other calls waiting."
<br>><br>> Just make sure you get your bill paid on time.<br>><br>> -Bob<br><br>Another gem: A friend of mine was dropped by Comcast last week for<br>excess usage. (He had been seeding a large number of popular
<br>torrents.) When someone else in the family called Comcast (and<br>reportedly spoke to them very calmly), the Comcast abuse rep quickly<br>raised his voice and began shouting.<br><br>I'd heard of rude, sarcastic and obnoxious reps on tech support lines,
<br>but to have a rep shout at the customer goes beyond anything I'd heard<br>of before.<br><br>Incidentally, Comcast is losing a $170/mo+ account as a result.</blockquote><p><DEFANGED_div><br>In a way one can look at this as <br>
Comcast imposing byte limits.<br> <br>Here again, Comcast could just<br>spell it out. What is the point at<br>which they chuck you for being an<br>abuser? Is the limit averaged over<br>a day, a week, or a month? <br>
<br>But here too, a company is free<br>to turn down business. But being<br>a near monopoly, you'd think they'd<br>be required to inform people first <br>about what rules are.<br><br>Am I correct in saying the person
<br>above was warned at least once,<br>or was he just cut off?<br><br> -Bob<br><br></p><DEFANGED_div><br></p><DEFANGED_div><br>