<br><br><p><DEFANGED_div><DEFANGED_span class="gmail_quote">On 10/24/07, <b class="gmail_sendername">Greg Folkert</b> <<a href="mailto:greg@gregfolkert.net">greg@gregfolkert.net</a>> wrote:</DEFANGED_span><blockquote class="gmail_quote" DEFANGED_style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<br>On Wed, 2007-10-24 at 10:21 -0400, Judith Alta wrote:<br> <br><br>I've spent about 25 hours chasing down a Operation Phone Number, its<br>invalid, I got another one, its the "long distance" number for the toll
<br>free support line. Which then gives me the first invalid number.<br><br><font size="4"><DEFANGED_span style="color: rgb(0, 153, 0);">Sending to Comcast is a serious PITA. Getting REAL people on the phone</DEFANGED_span><br DEFANGED_style="color: rgb(0, 153, 0);">
<DEFANGED_span style="color: rgb(0, 153, 0);">to resolve these issue are IMPOSSIBLE.</DEFANGED_span></font></blockquote><p><DEFANGED_div><br> </p><DEFANGED_div>Typical monopoly behavior. Big companies<br>with monopolies usually don't care whether<br>people live or die on an individual basis. If
<br>they detect they are losing business by, say,<br>the thousands of customers, they might<br>wake up and see what's going on. Otherwise<br>they just accept a certain amount of churn,<br>and seem to assume that if you're calling
<br>you're a trouble maker anyway.<br><br>I've gotten Comcast people on the phone<br>now and then, and they are often snotty has<br>hell. And you'll rarely get beyond "power cycle<br>your machine." Say that's not the problem and
<br>you'll get "well, if you don't want us to help you<br>we have other calls waiting."<br><br>Just make sure you get your bill paid on time.<br><br> -Bob<br><br></p><DEFANGED_div><br>