[GRLUG] How to play the AT&T DSL game?

[Matthew Seeley]

 A close friend of mine told AT&T he was moving, and they told him they
would just 'transfer' the existing service, with the new customer pricing.
Sounded great. Except they never actually closed the old one out, they only
signed him up as a 'new' customer at the new apartment.

So after he moved, he was billed for both services (cheap pricing at the
new, expensive at the old). But since he didn't live at the old place
anymore, he wasn't getting the bill, so he didn't know they hadn't actually
cancelled his old service. (He didn't even find out they had messed things
up until he started getting calls from collections)

He's the only person I've ever heard this happen to, but to be on the safe
side, I'd just cancel the existing service, and open a 'new' customer
account after you move.


--
Matthew Seeley
Threadlight Systems
PO Box 612, Jenison MI 49429
T: (616) 328-5649

On Monday, August 22, 2011 at 6:00 PM, Mike Williams wrote:

As long as there is another option at the location, use that as a
bargaining chip. Tell them "I was reasonably happy with your service
before, but Comcast (or whoever) can offer me a better deal, and that's
pretty hard to pass up." At least with satellite / cable TV services
that used to work and get you the introductory rate.

On 08/22/2011 05:23 PM, Brad Becker wrote:

Ah yes, the good old charge your existing customers more game. So
here it goes ... in 5 weeks I'm moving to another location in town. I
presently pay $40/mth for AT&T dryline 3 down/512 up DSL service. The
new address is good to go for DSL also. Of course, new customers pay
half for the same service ... online promotion is $19.95/mth + tax
with 12 month committment. How do I play this game? Just cancel
current service and sign up as a new customer? The 12 month
committment doesn't bother me.



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